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You have 60 calendar days to return an item from the date you received it. To initiate a return, contact us at firstname.lastname@example.org. No returns will be accepted without prior notification and issuance of a Return Goods Authorization number. All returned equipment is subject to a 15% restocking fee and all return shipping is the responsibility of the customer. To be eligible for a return, your item must be unused and in the same condition that you received it.
The item must be in the original packaging, and not been abused in any fashion, opened and/or worked on by another person or service facility. Most of our items are shipped with a tamper-proof security seal, with a unique serial number recorded at the time the unit is prepared for shipping. If this seal is altered or damaged in any way no refund or return will be considered.
Once we receive your item, we will notify you that we have received it. We will update you of the status of your return after inspection is complete.
If your return is approved, we will initiate a refund to your credit card (or original method of payment) or initiate repairs if agreed upon. You will receive the credit based on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund if it is sent back to you after being repaired. If your refund is not approved, the item will only be returned to you provided you make arrangement to pay for the return shipping cost within 30 days of notification. After that time you relinquish all claim and title to the item.
Under NO circumstances will the original Shipping or Freight Costs be reimbursed, unless through an insurance claim by the carrier, due to damage or loss in shipping.
Credit / Debit Cards